Shipping Policy

We want to make sure you get your order quickly and safely! Here’s how our shipping works:

Processing Time

• Orders are processed within 2-3 business days after payment is confirmed.

• Orders placed on weekends or holidays ship the next business day.

Shipping Options

• Standard Shipping: 2-7 business days 

• Expedited Shipping: 1-3 business days

• Overnight Shipping: next business day

• Exact rates and times are shown at checkout.

Order Tracking
You’ll receive a tracking number by email once your order ships.

Delays & Issues
While we do our best to deliver on time, delays may happen due to the carrier, weather, or customs. If your order is lost or damaged, please contact us within 3-5 business days of the expected delivery date.

International Orders (if applicable)

• International customers are responsible for customs fees, duties, or taxes.

• Delivery times vary by destination.

Questions?
Email us anytime at Lacultura2024@gmail.com  and we’ll be happy to help.

Pre-Order Policy

Thank you for supporting our brand and shopping our exclusive pre-release drops!
Please take a moment to review our Pre-Order Policy before placing your order.

1. What Is a Pre-Order?
Pre-orders allow you to secure limited-release apparel before it officially drops. Each piece is made to order to reduce waste and ensure top-quality craftsmanship.

2. Payment
All pre-orders must be paid in full at the time of purchase.
Your payment reserves your item and covers production costs. Because each piece is made specifically for your order, charges are processed immediately, not when the item ships.

3. Production & Shipping Time
Pre-order items are custom-made once your order is placed. Please allow up to 3–4 weeks for production and shipping. Once your order ships, you’ll receive a confirmation email with tracking information.

4. Delays
We aim to meet all estimated shipping timelines, but sometimes unforeseen production or supplier delays may occur. If this happens, we’ll notify you via email with updated shipping information. We appreciate your patience and understanding as we ensure your item meets our quality standards.

5. Combined Orders
If your order includes both in-stock and pre-order items, the full order may ship together once all items are ready.

6. Cancellations, Returns & Changes
Because pre-orders are made to order, all sales are final. We cannot accept cancellations, size changes, or returns once the order is placed. Please review your order carefully before checkout to ensure accuracy.

7. Updates
We’ll keep you updated on production progress and notify you once your order ships. Stay tuned to your email for all updates related to your pre-order.

8. Contact Us
If you have any questions about your pre-order, please reach out to our support team at Lacultura2024@gmail.com